Terms of service

Terms of Service

Welcome to Firedog Works! The terms “we”, “us”, and “our” refer to Firedog Works. These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

1. Access and Account

You must be at least the age of majority in your jurisdiction to use our Services. You agree to provide accurate, current, and complete information and to maintain the security of your account credentials. You are responsible for all activity under your account.

2. Our Products

We strive to display our products accurately, but actual colors and appearances may vary depending on your device. We may modify or discontinue products at any time without notice.

3. Orders

Placing an order constitutes an offer to purchase. We may accept or decline any order at our discretion. Orders are accepted once payment is processed and confirmed. Please review your order carefully before submission.

Returns and exchanges are handled according to our Refund Policy.

4. Prices and Billing

Prices and promotions are subject to change without notice. All prices are listed in USD unless otherwise stated and exclude taxes, shipping, and handling charges. You agree to provide valid and up-to-date payment information for your purchases.

5. Shipping and Delivery

We are not responsible for shipping delays caused by carriers or events beyond our control. Title and risk of loss transfer to you once the product is handed to the carrier. For full details, visit our Shipping Policy.

6. Intellectual Property

All content on our website—including trademarks, text, graphics, and logos—is the property of Firedog Works or its licensors. You may not reproduce or distribute any content without written permission.

7. Third-Party Tools and Links

We may provide access to third-party tools and websites “as is” and “as available.” We are not responsible for their content, functionality, or terms of use.

8. Relationship with Shopify

Firedog Works is powered by Shopify. However, all sales and transactions occur directly between you and Firedog Works. Shopify is not responsible for any disputes, claims, or damages arising from your purchases.

9. Feedback

By submitting reviews, comments, or suggestions (“Feedback”), you grant Firedog Works a perpetual, worldwide, royalty-free license to use and display your Feedback for promotional or operational purposes.

10. Errors and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

11. Prohibited Uses

You agree not to misuse our Services, including by transmitting viruses, sending spam, or infringing on the rights of others. Any violation may result in termination of access.

12. Termination

We reserve the right to terminate or suspend your access to our Services at any time for violation of these Terms or other misconduct.

13. Disclaimer of Warranties

Our Services and all products are provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, reliability, or suitability of the content or products offered.

14. Limitation of Liability

Firedog Works and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Services or purchase of products.

15. Indemnification

You agree to indemnify and hold harmless Firedog Works, Shopify, and their affiliates from any claims or damages arising from your use of the Services or violation of these Terms.

16. Governing Law

These Terms and any related transactions are governed by the laws of the jurisdiction where Firedog Works is headquartered.

17. Changes to These Terms

We may update or modify these Terms from time to time. Material changes will be communicated in accordance with applicable law. Continued use of our Services constitutes acceptance of the updated Terms.

18. Contact Information

Questions about the Terms of Service should be sent to info@firedogworks.store.