Refund policy

At Firedog Works, we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to help.

Returns & Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Shipping is FREE

To ensure a transparent and straightforward process, Firedog Works covers the cost of return shipping for all eligible items within the United States. We will provide you with a prepaid return shipping label.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@firedogworks.store with your order number and reason for the return. Items sent back to us without first requesting a return will not be accepted.

Return Address

Please mail your return to our registered facility:
Firedogworks Returns
3951 Kendall St
San Diego, CA 92109-6130
United States

Damages and Issues

Please inspect your order upon delivery and contact us immediately (within 48 hours is preferred) if the item is defective, damaged, or if you received the wrong item. This helps us evaluate the issue quickly and make it right. In cases of damage or error on our part, return shipping is always covered by Firedog Works.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. Please review this list before initiating a return:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders)
• Personal care goods (such as beauty products, for hygiene reasons)
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final Sale items

If you’re unsure about your specific item, please contact us before making a return request.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. We do not process direct exchanges.

Refunds

We will notify you once we’ve received and inspected your return. You’ll be informed whether the refund was approved or not.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take some additional time (typically 3–5 business days) for your bank or credit card company to process and post the refund back to your account.

If more than 15 business days have passed since your return was approved, please contact us.

Contact Us

For any questions about our return or refund process, please reach out:

Email: info@firedogworks.store
Phone: +1 954-616-7342
Address: 3951 Kendall St, San Diego, CA 92109-6130, USA