Firedog Works App Support

Welcome to the Firedog Works Support center. We are dedicated to ensuring your training platform operates flawlessly so you can focus entirely on the shift.

Need assistance?

If you are experiencing technical difficulties, sync delays, or have questions regarding your account, our technical support team is standing by to assist you.

Please reach out to us directly via email, and include your account username and device type (iOS/Android) so we can resolve your issue quickly.

• Support email: info@firedogworks.store
• Response time: We aim to respond to all technical support inquiries within 24 hours.

Frequently asked questions

How do I log workouts offline?

Once you've signed in and synced at least once, Firedog Works keeps working even without a signal. If you lose connectivity at the station or out on a call, your workout logs save securely to your device and automatically sync to the global leaderboard the moment your connection returns.

Note: a first-time connection is required to enable offline logging — make sure you've opened the app and signed in at least once while online.

How do I reset my password?

If you forgot your password or need to update your login credentials, tap the "Forgot Password" link on the app sign-in screen. A secure reset link will be sent directly to your registered email address.

How do I request account deletion?

To completely delete your account and remove your training profile data from our databases, please email your request to info@firedogworks.store using the email address associated with your account. Your data will be permanently purged within 48 hours.